New Client Policy

We ask that new clients arrive 15 minutes early to fill out paperwork. If you do not arrive 15 minutes before your service, your service time will be deducted from the time it takes to fill out the paperwork. Also, please keep in mind our lash technicians may have appointments before and/or after yours, so we’ll always do over best to accommodate you.

Eyelash Extension Policy

Please come with clean and oil-free natural lashes (no makeup or no lotion near the eyes). If we apply eyelash extensions on your natural lashes that have makeup/residue buildup, it may lead to premature lash extension loss. Or in more serious cases, can lead to irritation and infection.

Do not wear eye contacts during your appointment, so please bring a contact case to remove your lenses before the start of your appointment.

Booking Policy

A credit/debit card must be on file to hold any appointments; however, you may pay as you please at checkout. If you are booking an appointment for a fill, we suggest pre-booking after your appointment before you leave to ensure you are able to get an appointment at the date and time as needed.

Late Policy

If you arrive less than 15 minutes late we will do our best to fulfill your lashes within the timeframe of your appointment. You will still pay for the full price. If you are more than 15 minutes late, we will try our best to accommodate you; however, we have the right to reschedule or cancel your appointment. If we have to reschedule/cancel your appointment you will still be charged our last-minute cancellation fee.

Eyelash Extension Fee $25

Permanent Makeup Fee $50

Cancellation/No-Show Policy

If you need to cancel or reschedule your appointment we require a minimum of 24 hours in advance notice. If you cancel the day of your appointment this is considered last minute and is subject to our cancellation policy. We understand that emergencies happen and you may need to cancel your appointment, we just ask that you give us a 24-hour notice so we can accommodate other clients.

We reserve the right to charge a fee to the credit/debit card on file. If we do not have your credit/debit card on file, we reserve the right to charge you before proceeding with any future appointments with us.

Eyelash Extension Fee $25

Permanent Makeup Fee $50

Lash Fill Policy

You must have at least 50% of your lash extensions remaining at the time of your appointment in order to be a fill price. If you lose more than 50% of your lash extensions, it will be considered full price.

Lash Warranty

It is normal for lash extensions to fall out (3-8 per day is normal) if you see more fallout within the 48 hours after application, please call or text us for a free refill. Any fallout after the 48 hours period will be charged the regular refill price.

Right to Refuse Service Policy

Our staff has the right to refuse service to anyone who behaves improperly, is intoxicated, or whose state of health may affect the service.

Privacy Policy

Any information collected from this site is only used to contact you. We appreciate your cooperation with us.

Age Policy

Any minor under the age of 18 is required to have a parent/guardian present on the day of the appointment to sign our consent form.

Fee Policy

• $25 Eyelash Extension/$50 Permanent Makeup cancellation fee within 24 hours

• $5 credit card fee for card transactions. We do not accept checks.

• $25 one-time upgrade fee; if you would like to upgrade from classic to hybrid, volume, or mega eyelash extensions.

No Refund Policy

There will be no refunds on services performed or charged at Chic Cosmetics Company. Thank you.